I have bought from this Company since 2008
Furniture is great. Service is lacking. It takes days, not hours, for the store to respond to a question. When our order was delayed, they did not contact us. I pay top dollar for furniture to get quality and service. They need a way to track orders and be on in front of issues instead of reacting. I have had a much better experience with Haverty's. As an aside, I sent Dave the manager in Plano an email and never heard from him either. Too bad. I had great hopes.
Happy to have worked with Alex in sales
Got a well-built, custom sofa at a great price! This place is great and excellent customer service. The only "down" side was that the day we went in it was very busy and we had to wait as they multi-tasked among the customers, but they did a good job of it and took care of all of us. This place was a delight!
Great experience
As a few others have noted, they have nice furniture, but terrible service. We were originally told a delivery date for a custom piece about 6 weeks after our purchase. We did not receive any feedback after the delivery date passed so I called to check on the status of the order. I was told that the ottoman had made it, but the chair was on a freight ship being delivered from overseas and it would be another couple of weeks. I called again a little before the end of two weeks and was told the same thing. A little over 10 weeks after I placed the order I received my first call to tell me that my chair actually had not been shipped and that it would take at least another 6 weeks. Beware if they don't have what you need in stock! They were able to cancel our order which I appreciate, but will be doing business elsewhere.
It's a Pleasure to see the Manager Dave Cordell
Great Furniture and our sales person Tisa is very friendly and helpful! We will recommend more friends to Tisa!
Stacy's always have great choices & Prices on what
Than you
leave feeling like family
@ the closing of the deal
Im looking for
Stacy Furniture Design is a US Furniture Store based in Plano, Texas. Stacy Furniture Design is located at 3500 Preston Rd #100, Plano, TX 75093, USA.
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