Later, I went there to ask them to order a ring online (because they don’t have it at the store) to pick up at that store. One week later, I called to check my ring’s status. The employee asked me again and again whether I received the confirm email in order to not to check it. After she asked my information, she hung the phone up...... Really rude behavior..... never buy anything from Zales
Good Job on your false advertisement zales.
*UPDATE* After my fiancé went to the store and asked again about his ring, the manager finally let us know the ring wouldn't be here on time for the wedding (after multiple promises that we'd definitely have the ring on time). This was 6 days before the wedding. Absolute nightmare!
I went there to ask about a specific ring. A employee promised me to call back, but no body called me back. I called them and repeated my request, then they promised me again. As the same, no body called me back.
Carmo is the best! She was so patient with me. I nearly tried on all the bridal rings in there. She was very helpful. She gave my fiance the best deal! Couldn't be happier! Exceptional customer service!
The girl with the scarf around her head said "these are our prices, if you don't like them you can go shop somewhere else". Guess what? I took her advice and I am never ever buying anything from zales.
I'm getting married this week, and we still have no ring. Please, don't give this place your business. It's unbelievable how careless and unprofessional they are, even when they know it will negatively impact a major life event.
I have called numerous times, and visited the store twice, each time asking for a status update. Every time I ask for more information (as I need to determine if I should buy a ring elsewhere or not, if the ring is going to be too late), they promise they'll find the tracking information and follow-up with me, but NEVER do.
Terrible customer service, including manager.
Worst customer service experience ever! I'm hoping in my Third trip back the manager, Jesus, can rectify the situation at hand.
Absolutely the worst customer service. Went to buy a cross for the wife a week before Black Friday and it was for about $500. the person behind the counter told me they will have discounts on Black Friday so I waited. Went to buy the cross on Black Friday and the price went up to $770, minus "the discount" plus tax and it came to about $600. WTH?
Zales at Willow Bend doesn't even deserve one star. I ordered my fiance's wedding band 8 weeks ago. They still don't have it, and can't even tell me where it is or when we should expect it. I already have paid in FULL for the ring.
Zales is a US Jewelry Store based in Plano, Texas. Zales is located at 6121 W Park Blvd, Ste. C-122, Plano, TX 75093, USA.
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