This is a great location. Friendly staff who genuinely cares about your needs and making sure they find you the perfect ring. I worked with Jordan and he was incredibley professional and guided me through the engagement ring process. He introduced me to Jeremy who was also incredibley helpful. I will only shop from this location moving forward.
Amazing staff! Adi and Seble were very helpful and made me feel like a VIP. My fiancé and I both got our rings from this location we are very happy. I will refer all my friends and family.
Purchased a Tissot watch and the watch replacement/protection plan for $300 or so. The watch had a clasp fall off so I took it in for repair. 4 months later (still no word from Jared), I went into the store. They pulled the watch out of a drawer and plastic sleeve. It was clean so I was initially happy. Then, as I inspected it further, I noticed the clasp was still missing. I asked what they had done. "Sent it for cleaning and a new battery." Ummm....well, that's nice, but not the issue. So they told me to come back in three days, which I did. The gentleman (Jeremy) was nowhere to be found and neither was the watch. They told me to come back in a few days, that it "was out for repair." I came back a week later. They pulled it out of a drawer and then out of the zip-lock baggie. Guess what? The clasp still wasn't fixed (was missing as it had fallen off, the reason I brought it in). Now my watch plan is expired. Hmmm. At this point it was nearing 5 and a half months wait. So I took the watch, as-is and left. I'll be dialing Jared Corporate very soon.
Beautiful jewelry, horrific customer service at this location. Each time I visit the store to have my wedding set cleaned and inspected the staff treats me like I'm a burden. They act like it's overwhelming to look up my account for purchase confirmation bf they will touch my ring all bc I do not know my account number. I didn't purchase the ring - my husband did so I don't have his account info. During my most recent visit and had another terrible customer service experience as 2 young ladies in the service department chastised me again for not having the account info, argued with me about the purchase of my wedding band, told me it was going to take a while to inspect my ring, and then discourage me for wanting to drop it off and pick up at a later time....I decided to speak to a manager. She was not helpful. She shared that this type of service protocol The Jared Company uses and that I need to deal with it. She also shared that I could take my business elsewhere and the company would be fine. Ouch! Not the type of customer service that will draw in additional business...but since that's what she wanted...that's what my family and I will do.
Extremely wonderful customer service! Every time I go into this location I know I will receive the best customer service and respect! The staff are always so helpful and are more than willing to help you find what you're looking for.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Plano, Texas. Jared The Galleria Of Jewelry is located at 301 W Plano Pkwy, Plano, TX 75075, USA.
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