I wish I could leave negative stars. Terry's employees might be nice enough but the owner Terry Ulrich or David because the woman at the counter referred to him as such but the store is called Terry Ulrich. is the most unpleasant, rude, unprofessional and just all around nasty human being. I brought a ring in that I had purchased from an estate. I wanted to see about selling it. He took one look at it and threw it at me saying it was fake. I simply asked how he could tell (because I would like to be educated should I choose to buy jewelry again in the future) he said "cause after 5 years I should know. It's crap you would be better throwing it away. There considered yourself educated" and then walked away. This was all in a yelling and belittling tone. Having recently had a very stressful day I did shed some tears. The woman tried to convince me that he was not trying to be rude. Then he returned to come out and tell me to shut up and grow up. Just a disgusting experience. God help whoever has the misfortune of being in this man's presence.
Terry repaired my engagement ring after I fell and broke off the setting. He was so wonderful that I went back to him with an old ring and asked if he could turn it into something for my daughter. He was so excited about it! When I went to pick it up, I was in awe! He had turned it into the most beautiful pendant! Love him!
The only reason they get 2 stars is because I think his wife heard the whole thing and realized the image this portrayed and genuinely tried to offer options.
My wife went in today to have a metal watch band resized. She was told " We don't do that here. Take it to Fast Fix at Collin Creek Mall. We don't have the tools to do that." He was rude, condescending , and a total jerk. She was embarrassed to be there and left immediately. I understand that business owners reserve the right to choose what type of work they will accept, but to do it in this manner is completely unprofessional.
I don't think I've ever been condescended to on this level before. I took in a piece of jewelry a friend from Spain gave me to be repaired and he called it a costume piece, and told me they only do fine jewelry... Didn't even offer advice on where to go or what my options were. I would have even considered changing the pieces out with gold or silver of they'd hold better.
I've used Terry a couple times. Once for taking links from a new watch that had been a gift (for no charge) and again to replace a battery for a different watch. The battery change took about 10 minutes and cost about $15 (compared to mall jewelers who charge around $50). He even took the time to show me the new battery and that is was exactly the same as the dud he removed. He's not afraid to share a little small talk with you while he goes about his work. After my first two experiences I have determined that I will use him for all my needs. His shop could use a face lift since it still has early 90s decor but for the price and experience, I doubt he can be beat. I will say that Terry comes across as a no BS type of person and isn't afraid to express his pride. For as long as he's been in business, I would say he has earned it.
Terry Ulrich Jewelers is a US Jewelry Store based in Plano, Texas. Terry Ulrich Jewelers is located at 3115 W Parker Rd # 530, Plano, TX 75023, USA.
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