Phoned the auto service for a quote on a repair. He recommended for the service that I needed, to go to the dealer. I appreciate the honesty and will call them when I need service in the future.
I purchased a Diehard battery online and in stock at this store. They did fine with the installation. I still trust Sears car batteries. When they tried moving my truck back, the shift lever was stuck. I'd been having shifter issues for a while. The mechanic came over and was very helpful. We figured out there was a broken pin in the shifter assy and played with it until we were able to shift into gear. The service manager was super nice (from Alabama), as was the man that replaced my battery (Tes), and the mechanic. Sears has had corporate issues since 2008 and their stores need to be updated badly. But, these gentlemen were very nice and exhibited great customer service.
Buying appliances has certainly changed. Zero back stock, so if your appliance gives up after 366 days of operation don't plan on doing it the old fashioned way. You can buy your appliances 'today' but you'll have to wait on the appliances for 4 or 5 days.
Placed order for two mattresses two locations. They delivered to first location 3 days early and pleaded to leave it but did not assemble it; then for the second location the driver called to say the box springs were wrong size for the mattress; but home delivery services could not be of any assistance. Call store where they ordered for me and there is no answer in the mattress department during business hours. Big "F"
Other than having to go upstairs to make my purchase it was a good experience.
Sears is a US Department Store based in Plano, Texas. Sears is located at 851 N Central Expy, Plano, TX 75075, USA.
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