I have a credit card through capital one and I've never made a late payment and they keep increasing my limit, I love it! I went to Echo Park looking for a car and they salesman told me to do my auto finance through Capital one. I was stunned when I got approved with such a low interest rate. Just made my first payment through the Capital One app and it was so easy, it even allows you to make payments to the Principal only & even lets you view, download or print your statement. Love everything about capital one!
I'm trying to call and no one picks up. What kind of service is that, I just went through Hurricane Irma, these people are the worst.
Paying for my financing was not an issue, obviously. However, getting my lien release for the vehicle once I paid it off was an extremely poor experience. They lied to me about when they mailed my lien release on 3 occasions over the phone, which I confirmed with my state DMV, during a time I needed to show my vehicle as an asset (i.e. if you're applying for another loan, this would affect you). I ended up paying for them to overnight ship my lien release. When I spoke with my DMV as well as another bank lender about the lien on my vehicle, they said the release wasn't issued by Capital One until the day before. Capital One originally told me it was released 3 weeks prior and shipped 3 different times - none of it was true, never received a single copy of the release from those instances, and nothing happened until I had them ship it at my expense. For most people this would be a small issue, but I needed to prove the lien was off my car and they lied and dragged their feet for no apparent reason. I have no idea why they weren't just up-front with the process and why they told me several falsehoods when I could easily prove with a call to my DMV that it wasn't true. Would not use them again for a loan based on the service; lying to your customer is beyond unethical.
I would avoid using capital one if at all possible when financing your vehicle. I understand that many people do not have a choice, but they have ZERO customer service. Randomly when logging in you have to login in to other accounts, which does not improve security and wastes time. This is why i have a password!!! Moreover, when you try to call them, its even worse. Overall just poorly run. Its gotten so bad i am going to refinance with another bank so i dont have to deal with their incompetency any more
I absolutely love working for Capital One. When I started there it was just a job for me but it is now proven to be my career. I'm a very eccentric person and normally could not be confined to a desk but at Capital One you're more than just a number you're a person whom they care about. Best place ever!!!
Capital One Auto Finance is a US Finance company based in Plano, Texas. Capital One Auto Finance is located at 8058 Dominion Pkwy, Plano, TX 75024, USA.
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