I went here after reading the reviews and they literally need to train people on communications skills coming from a supervisor in customer service Laurie and Richard gladly advised me I was doing something wrong with my new update on my 7 but failed to show me how to properly do it its already frustrating dealing with a phone you can’t make calls on but after speaking with support and telling you to go to the store just to be told something leave go back home and still not work go back to the store and be treated condensing like it’s infuriating on all levels. I’m going to Samsung.
Oh Noah, how you treated us like you already knew what had happened and did not really want to hear us out. Instead of listening and changing what he wrote, he filled out the paperwork and told me I could call in 3-4 days or they should call me and I would have a chance to talk with them before they repairs my screen defect for a whopping $199. Of which I just paid $269 for the watch in the first place
This is definitely a poor way to treat customers. So no, I will not be paying for the watch, nor will I be buying anymore products from Apple. Since we have 5 apple devices, we will be getting rid of them asap. As a consumer I cannot support the lack in customer care, or the support of your product.
I made it clear I did not want the watch repaired, just looked at. He assured me they would contact me or I could contact them. It's day 3 since it's been received and it's already fixed and charged to me at, you guessed it, $199.
I've had my Apple Watch series 1 an entire 2months now. About two weeks ago I was SITTING on the couch when my watch stopped working and developed a tiny crack. Which then did not allow the screen to function anymore. I have ATT insurance but since the watch was so new we agreed I should try and claim it under warranty.
Apparently, quality customer service is no longer a foregone characteristic of Apple or the management of this location. As a faithful business customer at this location for almost 14 years, I was told I could not simply exchange my clearly defective wireless keyboard (worse Apple product made), which I purchased less than 60 days ago. Instead, I was told I must wait one hour for a "technician" to reach the same obvious conclusion as myself.
They do their best at this store. Some customers demand excellence and forget that these employees are making minimum wage, while the Apple corporate crowds is getting fat!! I give them 5 stars for effort
When I spoke to the store Manager by phone after leaving the facility, I was told there was apparently a "communication breakdown". Unfortunately, these same "communication breakdowns" occur more times than not at this location considering the customer service has often been equally as bad. I suppose the management at this Apple location believes they have all the business they need from new customers that they no longer need to take care of us "old faithfuls". Sadly, having previously spent thousands upon thousands for business machines for well over a decade, I will not do business with this location in the future.
Very happy with their service. Very friendly staff. product knowledge and set up is excellent. I did spoke to Ms. Brenda the store manager she refer me to the product specialist Ms."Stran very professional. She is will knowledge to setup my new Apple Mac mini very very happy with her service. Definitely Recommended. Thank you.
No Customer Service
So we went to this terrible place, where the first tech who greeted us didn't input us correctly so we waited about 30 minutes without being helped since we were not in the system. Then we got Noah.
So not only do I not suggest the store, I do not suggest the product. If it does not hold up for 2 moths after paying $269 then it's not worth the money.
Apple Willow Bend is a US Electronics Store based in Plano, Texas. Apple Willow Bend is located at 6121 W Park Blvd, Plano, TX 75093, USA.
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