We used Nicki S. and I would not recommend her to anyone. She was less than helpful and took days to respond to any type of inquiry. She quoted me multiple prices for the same trip and couldn't tell me what the difference was and never sent me a breakdown when asked. When booking my trip I was told that I had to upgrade our rooms in order to get them next to each other. I did. The week before our trip I wanted to confirm they were next to each other and was sent a text saying that my "request" had been resubmitted to the hotel. Request. After she straight up told me we had to upgrade to get them next to each other. When I called to inquire about whether or not the transportation company would have a car seat for my 2 yr old, she "couldn't" talk to me (I shouldn't have been surprised, this was the usual treatment) and tried to have a co worker convince me that the best thing to do was to check our car seat, stow it in our room at the resort. I asked for pricing on renting and it was only 15 bucks. I'm confused as to how that was the best option for me. I believe, base on our previous interactions, that she just did not want to have to set it up. Even though she knew we had a little one when we booked seeing as to how they get ages and dates of birth for everyone going. Also, when we got to Cancun we had no ride to the hotel. We were not listed. Luckily, our children were so the transportation company added us on and took us with them. While we were at the resort, I received an email from her asking how it was going as did everyone who went with us. I responded and let her know about the issues I had with transportation. My friend (who had no issues) also responded to let her know it was going great. We sent these emails together within minutes of each other. She received a response from Nicki and I received nothing until after we had already arrived home. Which she knew because she booked our trip. She simply chose not to respond til it was too late. Very disappointed in the horrible experience. Will just do it all myself next time.
This was our first experience using Legacy Travel, and Marty did a phenomenal job! Our accommodations in Hawaii were spectacular, and everything about our trip went perfectly.
Let me add something here. Leslie and the whole team have expressed a genuine interest in knowing how our trip was. They find great satisfaction in knowing that we enjoyed ourselves, and getting feedback from travelers helps them provide pertinent and valuable information to new and existing Legacy Travel customers and friends.
I think back to that agency that let us down all those years ago and can honestly say that I wish I'd found Legacy Travel sooner! They represents the gold standard of the industry to me. I'm looking forward to making arrangements with them for next year,
So my wife and I decided to just go it alone and travel to Antigua for our 10 year anniversary this year, and this time Leslie helped set everything up. Just like Marty, she had some terrific recommendations and took care of everything. She even reached out to us shortly before our trip just to make sure we had everything we needed, including her contact information just in case we might need her assistance while traveling. It turns out that our trip this year was the best vacation we've had so far.
Legacy Travel in Plano has now helped us with four trips, the last to Italy and Switzerland. Each trip has been meticulously planned with hotel rooms from charming and historic to elegant and pampering. Transitions with flights, trains, transfers to hotels, etc. have all gone smoothly. We have found the people at Legacy to be knowledgeable, efficient and very responsive. We look forward to planning our next trip with their help. J. Parmer
I could go on and go about the wonderful and professional service I received from Legacy Travel. My husband and I are life long customers. Additionally, I have been telling and providing family and friends about your company. We are looking forward to booking our 2018 vacation with Legacy Travel.
We tried setting up later trips, but since we generally travel with other couples, making arrangements can be difficult. Or let me put it this way; because those other couples think using a travel agency is unnecessary, they've made it difficult to make group travel plans. If only they'd use Legacy Travel! We must have worn Marty out having him send us travel plans over the last 10 years, but He and the rest of Team Legacy have always remained professional, courteous, and practically family.
My wife and I had a travel disaster with another travel agency in 2005, so when it came time to plan our destination wedding we were looking for a much better team to help us. And boy did we strike gold with Legacy Travel! Marty took the time to listen, and to ascertain our needs and desires and recommended a completely different resort than we'd originally had in mind. And he nailed it! More than that, he made some outstanding recommendations that would make our experience even better. We were prepared for everything thanks to Marty. The wedding trip was an 8-day escape to paradise and at a price that was less than half of what we would have paid elsewhere.
"My husband and I had an AMAZING trip. I cannot say enough great things about Legacy Travel. From the very beginning of planning the trip, your team, Erin, provide EXCELLENT customer service. Erin listened to my “wish list” regarding our dream vacation and she not only met but she exceeded our expectations. Prior to leaving, we were provided with great travel tips and information. Upon arrival, our transportation was prompt, despite our flight being delayed. The hotel was outstanding and what a wonderful and “sweet” surprise to receive a note and chocolates from Legacy Travel. I must also recognize Audrey. Once Erin, personally notified me that Audrey would take over for her, it continued to be smooth sailing. Audrey jumped in and she too was fantastic.
Thanks again to you and your team for making our Hawaiian vacation a dream come true."
Legacy Travel is a US Travel Agency based in Plano, Texas. Legacy Travel is located at 3400 Preston Rd #235, Plano, TX 75093, USA.
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