Terrible! Got my dog groomed here since i got my dog 3 years ago. Well the last time they groomed my dog they completely shaved him and cut off all the hair on his tail. He looks like a chihuahua and he is a shih tzu. They claim bc of the matts but i had brought him before with way worse matts and they did a WAY better job. They didn't even offer dematting him or nothing. Never again will i take him here again. I'm done with petsmart..
If I could give them ZERO STARS I would.
No one even briefed me on the subject, no one took responsibility or tried to stop the bleeding.
I'm not sure they even qualify their employees.
Now my pup is traumatized by nail clippers because of ignorant staff at petsmart.
Lots of good stuff pets. But prices are too high. I can get the same bag of food $5 cheaper elsewhere.
Horrible experience and I was told "these things happen" not even a f*¥n apology, at least take responsibility for what you did. And Try to stop the bleeding.
Great store. Clean and well maintained and the staff was very friendly. Good place to walk around with your dog while you pick up food, treats, and toys. You can even try out beds and see how they like them.
Honestly, it started out as great. I was thrilled to lock my puppy up in prison for the weekend while I slip away with the babe. It was all great until pup starts whining. Par for the course they said. Oh no I said. Pup let out a fffflllllllarrrrrgggggg as diarrhea spewed. Yuck. You guys can keep her.
I took my puppy in for a nail trim, she came out traumatized and with 3 bloody paws.
Petsmart is a US Store based in Plano, Texas. Petsmart is located at 3300 N Central Expy, Plano, TX 75074, USA.
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